Having looked at these channels Saturday morning, there is a real danger of TITP becoming yet another example of a large organisation who doesn’t really ‘get it’. Guys – it is not the setting up of social media channels that makes you ‘cool and funky’. That is the easy part. What is much more important is the quality of the content posted and the efforts made to engage with your audience, to encourage two way dialogue and interaction. Sorry, but on both accounts, I would give you 2 out of 10 and a Report Card that reads ‘must do a lot better’.
Looking at the Festival Facebook page, there is almost no attempt made to interact with the community. Yesterday, the first full day of the Festival, there were just ten or so Official TITP posts on the FB page. Most of these were images of the stage or ‘ordering’ people to get to over to the Sun Signing tent NOW to meet the stars. Almost all of the ‘fan’ posts were people looking for tickets or transport to the Festival. Very little attempt was made to encourage interaction.
There was a very important post on the page – a warning from Tayside Police about the risks involved in taking drugs, especially ecstacy. This received 127 ‘likes’ and over 180 comments. As far as I can see, neither the police nor Festival Organisers participated in this discussion. If we want to get across an anti-drugs message, we should be talking with our young people NOT AT THEM.
As far as the Festival’s other social media channels are concerned, I wouldn’t even bother checking these out yourself. Just 11 tweets were posted yesterday on the Twitter account. They were almost exactly the same as the posts on the Facebook page and added no value at all. Most tweets were aimed at driving traffic to the main web site or FB page – no interaction, no engagement, no dialogue! A lost opportunity.The biggest disappointment for me this morning was the Youtube Channel. I was expecting to see some good videos of acts performing on the opening day. There is one video showing people arriving through the gates and a couple of others posted up prior to the start of the Festival. The Video Blog comes nowhere near achieving its stated aim of showing ‘what the festival is like from a campers point of view’. Time will tell whether the ‘mission critical’ iphone app with the ‘tent finder’ function actually worked after too much T in the Park.
Guys – don’t ‘Just Do It’; do it properly. Be social before doing social!
As usual, comments and feedback are very welcome. Is this yet another example of a high profile organisation ‘playing with social media’ or am I being over critical?