Tag Archives: Jim Hamill

Socialise the Customer Experience

Back in 2006 BSM (Before Social Media), we published an article entitled ‘Manage the Customer Experience and the Relationship Will Follow’. The paper argued that the main drivers of future business success, in an era of customer empowerment, were the … Continue reading

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Is Your Business Anti-Social?

Brian Solis is writing some of the best material on Social Media right now. In his latest article, he has captured the spirit of the moment once more – companies are keen to ‘engage’ through social media but precious few … Continue reading

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Why People Unfollow on Twitter

On Friday 3rd June, I posted the following on my twitter page @DrJimHamill What would make you want to ‘unfollow’ someone on #twitter? Will post results on our blog. Over 50 people replied to the post, either on Twitter itself … Continue reading

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